It's been about a year since Artist, Crafters, and Tradesmen insurance (ACT) gave you the option to have your Annual Policy automatically renew. Most likely you signed up for EZ-Renew at checkout, but you may have enabled it through your dashboard after purchase. To ensure your EZ-Renewal goes smoothly, here are some things to remember.
1) Reminder Emails
You will be getting reminder emails that your policy is about to renew. The first email will be sent out seven days before your policy is scheduled to renew, and the second email is your last reminder before your policy renews the following day.
When you get these emails, it is crucial that you visit your dashboard and confirm your information.
2) Check Your Information
The first thing you will want to do is check and make sure ALL your information is correct. You may have moved, switched banking information, or made other changes. Going into your account and making any needed changes before your renewal date will save you a lot of time and headache later.
Failing to update your information could result in inaccurate coverage details, the wrong additional insured, payment failure, coverage lapse and overall frustration. To update your account info, login to your dashboard.
3) Automatic Payments
If you don't make any changes to your current account information, the card you used to buy your policy will automatically be charged. Processing the payment usually takes a couple of days and during that time you WILL NOT be able to edit or make changes to your account or policy options.
Once the payment has been successfully processed, you will be able to access your insurance documents from your dashboard.
4) Questions and Account Assistance
If you have any questions about the EZ-Renew process, or if you need assistance to make account changes, contact ACT's customer service agents. They are available Monday through Friday from 7:30am–4:30pm Mountain Time.